At Online Flight Assist, we strive to provide our customers with the best travel experience possible. We understand that plans can change, and we want to ensure clarity regarding our refund policy. By using our services, you agree to the terms outlined in this policy.

Upon successfully booking a flight through Online Flight Assist, you will receive a confirmation email containing your itinerary and booking details. It is your responsibility to review this information carefully to ensure accuracy. If there are any discrepancies, please contact us immediately.

Refunds for bookings are subject to the cancellation policies of the airline or travel provider from which you purchased your tickets. These policies can vary significantly, so it is essential to familiarize yourself with the specific terms associated with your booking. Generally, the following guidelines apply:

• Many discounted airline tickets are non-refundable. In such cases, if you choose to cancel your booking, you will not receive a refund.
• If you have purchased a refundable ticket, you may be eligible for a refund, subject to the airline’s cancellation policy. Refund requests for these tickets must be initiated within the timeframe specified by the airline.

To request a refund, please follow these steps:

• Reach out to our customer support team via email or phone within the specified cancellation period. Provide your booking reference number and the reason for the refund request.
• In some cases, you may need to complete specific forms or follow particular procedures outlined by the airline. We will guide you through this process.
• Once your refund request is submitted, it may take several business days for the airline to process it. After approval, refunds will be credited back to the original payment method used during booking. Processing times may vary depending on your bank or credit card provider.

If you need to change your flight itinerary, please contact us as soon as possible. Changes to bookings are subject to the airline’s policies and may incur additional fees. Some airlines allow changes for a fee, while others may require you to cancel your original booking and make a new one.

In certain situations, such as flight cancellations or significant schedule changes by the airline, you may be eligible for a refund or rebooking options. In such cases, we will do our best to assist you in obtaining the most favorable outcome.

Please note that Online Flight Assist acts as an intermediary between you and the airline. As such, we cannot guarantee refunds or compensation for changes made by the airline. We are committed to assisting you throughout the process, but the final decision rests with the airline or travel provider.